# For Event Staff

Guide for event organizers' team members handling ticketing and check-in.

## Quick Start for Staff

{% stepper %}
{% step %}

### Access Check-in Portal

* Visit staff.mythra.io (or organizer dashboard)
* Connect your wallet (no funds needed)
* Select your event from the list
  {% endstep %}

{% step %}

### Check-in Attendees

* Use the event's check-in interface to search or scan tickets
* Mark attendees as checked in when they arrive

**\[DISCLAIMER]**

1. Ask attendee to open their NFT ticket
2. Scan QR code with your device
3. Wait for wallet signature request on attendee's phone
4. Verify green checkmark confirmation
5. Grant event access
   {% endstep %}

{% step %}

#### Handle Common Scenarios

**Attendee without Wallet Access**

* They can show transaction history
* Manual verification with organizer approval
* Record manually for later reconciliation

**Transfer Tickets**

* Attendees can transfer NFTs themselves
* No action needed from staff
* System automatically updates ownership

**Multiple Tickets in One Wallet**

* Wallet shows all owned tickets
* Check-in processes them individually
* Each requires separate signature

### Staff Permissions

#### Access Levels

* **View Only** - See check-in stats
* **Check-in Staff** - Can verify tickets
* **Event Manager** - Full event access
* **Organizer** - Complete control

#### Getting Staff Access

1. Organizer adds your wallet address
2. You receive notification
3. Connect wallet to access portal
4. Select assigned event

### Check-in Tools

#### Mobile App

* Lightweight check-in only interface
* Works on any smartphone
* Offline capability (syncs when online)

#### Dashboard Features

* Real-time attendance counter
* Check-in history log
* Problem ticket reporting
* Analytics and insights

### Troubleshooting

#### Common Issues & Solutions

**"Ticket Already Used"**

* Check if ticket was transferred
* Verify wallet address matches
* Contact organizer for override

**Wallet Connection Issues**

* Try different browser
* Clear cache and retry
* Use wallet's built-in browser

**Network Problems**

* Use mobile hotspot as backup
* Offline mode available
* Manual entry with later sync

### Best Practices

#### Before Event

* Test check-in system day before
* Ensure stable internet connection
* Train all staff on the process
* Have backup power banks ready

#### During Event

* Designate tech support person
* Keep organizer wallet accessible
* Monitor check-in statistics
* Address issues promptly

#### Security Notes

* Never share staff access
* Log out after event
* Report suspicious activity
* Verify each signature carefully

### Support

**Staff Help Line**

* Technical issues: <tech@mythra.io>
* Access problems: Contact your event organizer
* Emergency: Use manual backup system

***

*Staff Guide v1.0 - Updated for MVP Release*

{% endstep %}
{% endstepper %}


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